Top 12 Ways to Fix Samsung Galaxy Phone Not Receiving Calls

Samsung Galaxy phones are renowned for their exceptional features and reliability. However, like any electronic device, they can sometimes encounter issues. One common problem reported by Samsung Galaxy users is the inability to receive calls. This can be a frustrating experience, especially when important calls are missed. Fortunately, there are several troubleshooting steps you can take to resolve this issue. In this article, we will discuss the top 12 ways to fix a Samsung Galaxy phone that is not receiving calls, providing detailed instructions for each method.

Restart Your Samsung Galaxy Phone
Check for Network Signal Issues
Disable Airplane Mode
Ensure Your Phone is Not in Do Not Disturb Mode
Verify Call Forwarding Settings
Reset Network Settings
Update the Software on Your Phone
Clear Phone App Cache and Data
Check for Third-Party Apps Interference
Remove and Reinsert SIM Card
Perform a Factory Reset
Contact Samsung Support

1. Restart Your Samsung Galaxy Phone

One of the simplest and most effective troubleshooting steps is to restart your Samsung Galaxy phone. A restart can help resolve temporary software glitches or conflicts that might be causing the issue. To restart your phone, follow these steps:

Press and hold the power button until the power menu appears.
Tap on “Restart” or “Reboot.”
Wait for your phone to restart and check if the issue persists.

2. Check for Network Signal Issues

Sometimes, the inability to receive calls can be attributed to poor network signal. Ensure that you are in an area with good network coverage. If you are in a weak signal area, try moving to a different location and check if the problem is resolved.

You can also try switching to airplane mode and then turning it off to reset the network connection. To do this, follow these steps:

Swipe down from the top of your phone’s screen to access the notification panel.
Tap on the “Airplane mode” icon to enable it. Wait for a few seconds and then tap it again to disable airplane mode.
Check if you can receive calls after disabling airplane mode.

3. Disable Airplane Mode

If your phone is in airplane mode, it will not be able to receive calls. Ensure that airplane mode is disabled on your Samsung Galaxy phone by following these steps:

Swipe down from the top of the screen to access the notification panel.
If the airplane mode icon is highlighted, tap on it to disable airplane mode.
Once disabled, check if you can receive calls.

4. Ensure Your Phone is Not in Do Not Disturb Mode

Do Not Disturb mode is a feature that silences calls and notifications on your phone. Make sure that your Samsung Galaxy phone is not in Do Not Disturb mode by following these steps:

Go to the Settings app on your phone.
Scroll down and tap on “Sounds and vibration” or “Sounds and notifications.”
Look for the “Do Not Disturb” option and tap on it.
Disable the Do Not Disturb mode if it is enabled.

5. Verify Call Forwarding Settings

Incorrect call forwarding settings can prevent your Samsung Galaxy phone from receiving calls. To verify and adjust these settings, follow these steps:

Open the Phone app on your phone.
Tap on the three-dot menu icon or the settings icon, usually located at the top-right corner of the screen.
Select “Settings” or “Call settings.”
Look for the “Call forwarding” or “Call divert” option and tap on it.
Ensure that call forwarding is turned off or adjusted according to your preferences.

6. Reset Network Settings

Resetting the network settings on your Samsung Galaxy phone can help resolve various network-related issues. To reset the network settings, follow these steps:

Go to the Settings app on your phone.
Scroll down and tap on “General management” or “System.”
Select “Reset” or “Reset settings.”
Tap on “Reset network settings” and confirm the action.
Wait for your phone to reset the network settings and check if you can receive calls.

7. Update the Software on Your Phone

Outdated software can sometimes cause conflicts or issues with call reception. Keeping your Samsung Galaxy phone’s software up to date is crucial for optimal performance. To update the software, follow these steps:

Go to the Settings app on your phone.
Scroll down and tap on “Software update” or “System updates.”
Select “Download and install” or “Check for updates.”
If an update is available, follow the on-screen instructions to download and install it.
After the update, check if the issue is resolved.

8. Clear Phone App Cache and Data

Clearing the cache and data of the Phone app on your Samsung Galaxy phone can help resolve issues related to the app’s functionality. To clear the cache and data, follow these steps:

Go to the Settings app on your phone.
Scroll down and tap on “Apps” or “Applications.”
Find and tap on the “Phone” app from the list of installed apps.
Tap on “Storage” or “Storage & cache.”
Select “Clear cache” and confirm the action.
If the issue persists, tap on “Clear data” or “Clear storage” (Note: This will remove your call history and other data associated with the Phone app).
Check if the problem is resolved.

9. Check for Third-Party Apps Interference

Sometimes, certain third-party apps can interfere with the phone’s functionality, including call reception. To check if a third-party app is causing the issue, follow these steps:

Restart your phone in Safe Mode. To do this, press and hold the power button, then tap and hold the “Power off” option until the “Safe mode” prompt appears. Tap “OK” to enter Safe Mode.
In Safe Mode, only pre-installed apps will be active. Check if you can receive calls without any issues.
If the problem is resolved in Safe Mode, it indicates that a third-party app is causing the issue. Uninstall recently installed apps one by one until the problem is resolved.

10. Remove and Reinsert SIM Card

A loose or improperly inserted SIM card can lead to issues with call reception. To ensure that the SIM card is properly inserted, follow these steps:

Turn off your Samsung Galaxy phone.
Locate the SIM card slot (usually on the side or top of the phone) and use the SIM card ejection tool or a paperclip to gently push the SIM card tray out.
Remove the SIM card from the tray.
Inspect the SIM card for any damage or debris. Clean it with a soft, dry cloth if necessary.
Reinsert the SIM card into the tray, making sure it is properly aligned.
Push the SIM card tray back into the phone until it clicks into place.
Turn on your phone and check if you can receive calls.

11. Perform a Factory Reset

If none of the above methods have resolved the issue, performing a factory reset may help. However, it’s important to note that a factory reset will erase all data on your phone. Make sure to back up your important data before proceeding. To perform a factory reset on your Samsung Galaxy phone, follow these steps:

Go to the Settings app on your phone.
Scroll down and tap on “General management” or “System.”
Select “Reset” or “Reset options.”
Tap on “Factory data reset” or “Erase all data.”
Read the warning message and tap on “Reset” or “Delete all.”
Enter your phone’s PIN or password if prompted.
Wait for the reset process to complete and set up your phone as new.
After the reset, check if you can receive calls.

12. Contact Samsung Support

If you have tried all the troubleshooting steps mentioned above and are still unable to receive calls on your Samsung Galaxy phone, it’s recommended to contact Samsung Support for further assistance. They can provide specialized guidance and help diagnose any potential hardware issues that might be causing the problem.

Conclusion

Not being able to receive calls on your Samsung Galaxy phone can be a frustrating experience. However, with the top 12 troubleshooting methods mentioned in this article, you can effectively resolve the issue. By restarting your phone, checking network signal, adjusting settings, updating software, and performing other troubleshooting steps, you can get your phone back to receiving calls and ensure uninterrupted communication. If all else fails, reaching out to Samsung Support will provide you with expert assistance to resolve any underlying hardware problems.